Refund Policy

Last Updated: 9 January 2026

At Open Course Ware UK, we are committed to your satisfaction with our courses. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

1. 14-Day Satisfaction Guarantee

We offer a 14-day satisfaction guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 14 days of your purchase date, subject to the conditions outlined below.

Conditions for Refund Eligibility

To be eligible for a refund under our 14-day guarantee, you must meet the following criteria:

  • Your refund request must be submitted within 14 days of your course purchase date
  • You must not have completed more than 25% of the course content
  • You must not have downloaded more than 25% of the available course resources
  • You must provide a brief explanation for your refund request

These conditions are in place to ensure fairness and prevent misuse of our refund policy while still providing genuine protection for customers who find a course does not meet their expectations.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us via email at [email protected] with "Refund Request" in the subject line
  2. Include your full name, email address used for purchase, and course name
  3. Provide your order number or transaction reference
  4. Briefly explain the reason for your refund request

Alternatively, you may contact us by phone at +44 078 8383 0875 during business hours (Monday to Friday, 9am to 5pm GMT).

3. Refund Processing

Once we receive your refund request, we will review it within 2 business days. If your request meets our refund policy criteria, we will approve your refund and process it within 5-7 business days.

Refunds will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

Upon approval of your refund, your access to the course will be immediately revoked, and you will no longer be able to access course materials or resources.

4. Situations Where Refunds Are Not Available

Refunds will not be issued in the following circumstances:

  • Requests made more than 14 days after the purchase date
  • When more than 25% of the course has been completed
  • When more than 25% of downloadable resources have been accessed
  • For courses purchased at a promotional or discounted price after the promotional period has ended
  • If a course certificate has been issued
  • If there is evidence of violation of our Terms and Conditions
  • If you have previously received a refund for the same course

5. Technical Issues

If you experience technical difficulties accessing course content, please contact our support team before requesting a refund. In most cases, technical issues can be resolved quickly. We will only consider refunds for technical issues if we are unable to provide a solution within a reasonable timeframe.

6. Course Updates and Changes

We continuously improve our courses by updating content, adding new materials, and incorporating user feedback. Minor updates or improvements to courses do not entitle you to a refund if you have already completed the purchase and accessed the original content.

7. Partial Refunds

We do not offer partial refunds. Refunds are either granted in full (within the 14-day period and subject to usage conditions) or not granted at all.

8. Promotional and Discount Purchases

Courses purchased at promotional or discounted prices are subject to the same refund policy as courses purchased at full price. However, the refund amount will be based on the actual amount paid, not the original price.

9. Fraudulent Activity

We reserve the right to refuse refunds if we suspect fraudulent activity or abuse of our refund policy. This includes, but is not limited to, multiple refund requests for the same course or patterns of behavior suggesting systematic abuse of the policy.

10. Your Consumer Rights

This Refund Policy does not affect your statutory rights under UK consumer protection laws. As a UK-based business, we comply with the Consumer Rights Act 2015 and other applicable consumer protection legislation.

Under UK law, digital content must be of satisfactory quality, fit for purpose, and as described. If our course does not meet these requirements, you may have additional rights beyond those described in this policy.

11. Contact Us About Refunds

If you have questions about our Refund Policy or need assistance with a refund request, please contact us:

Open Course Ware UK
Email: [email protected]
Phone: +44 078 8383 0875
Address: 22 Ilchester Rd, Liverpool L16 3NQ, United Kingdom

We aim to respond to all refund inquiries within 2 business days.

12. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Any changes to the refund policy will not affect purchases made before the policy update.